Testimonials

Mrs Reilly, Airdrie. ML6

John has been very thorough and now my oven is brand new! Thank you very much.

Mrs Reilly, Airdrie. ML6

Miss Marshall, Larkhall. ML9

Great job done. Practically a new cooker and oven. Great service, area left clean and tidy. Would have this service again and would recommend to others. John is very friendly and professional. Very happy.

Miss Marshall, Larkhall. ML9

Mrs Gallagher, Hamilton. ML3

John arrived exactly on time as discussed and was very pleasant and friendly chap. He explained everything thoroughly and also gave me tips with other cleaning issues that I had. He worked hard and I am delighted that my oven is like new again. I would definitely recommend John and the top class service he provided.

Mrs Gallagher, Hamilton. ML3

Mrs McCaveney, Motherwell. ML1

I was very happy with the job John did and would certainly recommend him and his work. I am sure I will be calling on his services again.

Mrs McCaveney, Motherwell. ML1

Mrs Menzies, Blackwood. ML11

Amazed at the results John achieved on my oven. I thought it was beyond saving, but now it looks like new!

Mrs Menzies, Blackwood. ML11

Mrs Jaap, Saltcoates. KA21

Very pleased with the efficient and friendly service.

Mrs Jaap, Saltcoates. KA21

Mrs Gowans, Blantyre. G72

I was delighted with the service. John was very professional and friendly. Will definitely be using OVENU again! My oven looks brand new again. Thank you.

Mrs Gowans, Blantyre. G72

Mr McMillan, Kilmarnock. KA1

First class job and helpful in after care to keep it clean.

Mr McMillan, Kilmarnock. KA1

Mrs. K. Mackintosh, Lanarkshire.

Thanks a lot John, brilliant job, can’t believe you got it as clean!

Mrs. K. Mackintosh, Lanarkshire.

Mrs McKenna, Strathaven. ML10

Thank you John. You did a fantastic job and I will be in touch re: the next clean. Thanks a lot, Louise (delighted).

Mrs McKenna, Strathaven. ML10

Mrs Matheson, Troon. KA10

Pleasant and friendly man, John, who communicated with us promptly. Left clean oven in almost sales room condition. Cleaned up everything on completion.

Mrs Matheson, Troon. KA10

Mrs Fiona MacFarlane, Hamilton. ML3

Fab to have my oven cleaned so thoroughly. John was friendly chatty and professional. I would have no hesitation to recommend him to friends and family.

Mrs Fiona MacFarlane, Hamilton. ML3

Mrs Hoffman, Lanarkshire. ML9

John Brownlee – service engineer. Very professional service – John worked very hard (7 hours) and done an excellent job! I will have no hesitation in recommending him.

Mrs Hoffman, Lanarkshire. ML9

Mrs Murdoch, Strathaven. ML10

I am very pleased with the quality of cleaning done to my oven. The door was very dirty and now it looks like new. I will certainly be recommending you to my friends.

Mrs Murdoch, Strathaven. ML10

Mrs Honan, East Kilbride. G75

Had my oven cleaned by John and all I can say is that a fantastic job was done and oven brand new again. Will definitely be using again.

Mrs Honan, East Kilbride. G75

Ms Craw, Newton. G72

The cleaning of the oven was perfect! I would definitely use this service again. What have I done before this – now I have a great service that I will use time and time again. What a friendly service –  John was great.

Ms Craw, Newton. G72

Mrs Lightbody, Motherwell. ML1

My oven, hob and hood look brand new thanks to John’s excellent service. Friends and family have ask for his number already! Book a visit – you wont regret it.

Mrs Lightbody, Motherwell. ML1

Mrs Milne, Morningside. ML2

My oven looks brand new. Would definitely use again and recommend to friends. Thanks a lot.

Mrs Milne, Morningside. ML2

Mrs McBride, Motherwell. ML1

Very pleased with the friendly and efficient service. Thank you.

Mrs McBride, Motherwell. ML1

Mrs Motherwell, Glasgow. G41

I am extremely pleased with the oven, hob and cooker hood. It looks like new – well done to John for his diligence and hard work.

Mrs Motherwell, Glasgow. G41

Mr Irving, Blantyre. G72

I was very happy and impressed with John’s work and professionalism. All work was carried out with extreme care and to a very high standard with great attention to detail.

Mr Irving, Blantyre. G72

Mrs Ford, Strathavon. ML10

Excellent service, looks like a new cooker.

Mrs Ford, Strathavon. ML10

Ms Prentice, Larkhall. ML9

Thank you for the great service, our oven looks brand new, like you said it would. We were thinking about replacing our oven but now we don’t need to do this. You will be back to us! P.S He also cleaned our hob and hood with excellent results.

Ms Prentice, Larkhall. ML9

Mrs Mcdonald, Lesmahagon. ML11

I was absolutely amazed that John was able to clean my very greasy smelly oven, but once he had finished it looked quite literally as good as new. Very impressive. Would highly recommend OVENU to everyone.

Mrs Mcdonald, Lesmahagon. ML11

Mr Nisbet, Hamilton. ML3

Arrived on time, worked for 4 hours and left oven in pristine condition. Very happy with standards of service. Definitely value for money.

Mr Nisbet, Hamilton. ML3

Linda, Ayrshire.

John arrived on time as arranged and carried out a first class job. Oven and hood like new. I will definitely recommend OVENU to friends and family.

Linda, Ayrshire.

Mrs Johnson, Uddingston.

So happy with the extreme cleaning of my oven. Like new.

Mrs Johnson, Uddingston.

Mr or Mrs ?, Coatbridge. ML5

Very good service and excellent job, nice and friendly.

Mr or Mrs ?, Coatbridge. ML5

Mr Parsons, Sandford. ML10

Job extremely well done, looks like new! Very pleasant gentleman. Will recommend.

Mr Parsons, Sandford. ML10

Mrs Husband, Dundonald. KA2

Great job – delighted! Oven looks like new!

Mrs Husband, Dundonald. KA2

Mrs Park, Dunlop. KA3

Lovely job, quick and efficient. Would recommend John to friends.

Mrs Park, Dunlop. KA3

Mrs Hamilton, Hamilton. ML3

I am very pleased with my oven, it’s like new. The guy did one fantastic job. Will get it done again and again.

Mrs Hamilton, Hamilton. ML3

Mrs Bowman, East Kilbride. G75

Thank you so much the cooker is fantastic, it looks like new. I thought glass was tinted, after clean it’s clear. Well done.

Mrs Bowman, East Kilbride. G75

Mrs Barr, Rutherglen. G73

Wonderful work! Cooker beautiful! Would use again.

Mrs Barr, Rutherglen. G73

Mrs McNeill, Girvan. KA26

Very good service, oven now like new. Prompt reply to e-mail. Would highly recommend to friends.

Mrs McNeill, Girvan. KA26

Mrs Ward, Shotts. ML7

Thank you for an excellent job . Oven, hob and hood looking fantastic, just like new!

Mrs Ward, Shotts. ML7

Mrs. C. Rodgers, Hamilton. ML3

Very good job, well worth it. Looks like new. I am  very happy. Another job off the Christmas list (Treat yourselves).

Mrs. C. Rodgers, Hamilton. ML3

Ms McManus, Strathaven. ML10

Very efficient and effective service. The oven and hob are like brand new.

Ms McManus, Strathaven. ML10

Mrs Campbell, Strathaven. ML10

The results were outstanding. My oven looked brand new. Will definitely be recommending the great friendly service to my family and friends.

Mrs Campbell, Strathaven. ML10

Mrs McFadyen, Glasgow. G43

Very thorough cleaning job. Most satisfied. Will recommend Mr Brownlee. Thank you!

Mrs McFadyen, Glasgow. G43

Mr Perrie, Strathavon. ML10

Great service, quick and reliable. Oven looked like new. Would highly recommend.

Mr Perrie, Strathavon. ML10

Mr Brown, Peebles. EH45

Great job – oven as new – no mess – overall a five star job. Would recommend to friends and family.

Mr Brown, Peebles. EH45

Mr Barsotti, East Kilbride. G75

First time using OVENU. Previously used rivals  and they don’t come close.! Turned up five minutes before arranged time and couldn’t find fault in any way. Ovens and microwave look literally like new. Will definitely use again and recommend to anyone…..Money well spent!

Mr Barsotti, East Kilbride. G75

Mr Bullock, Strathavon. ML10

Very pleased. Never thought it would be back to new. Highly recommended.

Mr Bullock, Strathavon. ML10

Mrs West, Lanark. ML11

Very pleased with the service. The oven looks brand new and the service was clean and tidy in the house. Will recommend to my friends and family.

Mrs West, Lanark. ML11

Mrs Burnyeat, Boders. TD6

An excellent job done, very pleasant man.

Mrs Burnyeat, Boders. TD6

Mr McBrearty, Blackwood. ML11

Very pleased with the service. My oven was dismantled and cleaned to the highest of standards. It really looks like new. Would certainly recommend to family, neighbours and friends. Thank you.

Mr McBrearty, Blackwood. ML11

Mrs Allan, Larkhall. ML9

Delighted with my ‘new’ looking oven. John arrived on time given and worked through to a brilliant finished result.

Mrs Allan, Larkhall. ML9

Ms Nohar, Chapelhall. ML6

Love this service and oven looks brand new! John is great and does a fab job. Recommended and will use again. Thanks.

Ms Nohar, Chapelhall. ML6

Mr Brian Nugent, Cambuslang. G72

John Brownlee is superb. He is wonderfully methodical and thorough and he has done a superb job cleaning my Flavel double oven. Rings and hood are like new again. Thank you for a marvellous job John – I would recommend you to anyone. 100% satisfaction.

Mr Brian Nugent, Cambuslang. G72

Mrs McMahon, Carluke. ML8

Thank you for the excellent service. My Rangemaster looks fantastic. Will be recommending you to friends and family.

Mrs McMahon, Carluke. ML8

Mr Armstrong, Hamilton. ML3

I have been thoroughly delighted with the excellent service from my local OVENU contact John. Our cooker is sparkling clean just like new. Every part stripped down and cleaned to a high standard. I will definitely be using OVENU again and will recommend to family and friends.

Mr Armstrong, Hamilton. ML3

Mrs Agnew, Lanark. ML11

I spent hours cleaning my oven without any results. I was about to give it up and buy a new one when my husband found OVENU on the internet. Now my oven looks like a new oven. I am happy.

Mrs Agnew, Lanark. ML11

Mrs J. Fleming, Larkhall. ML9

Great job. Oven and hob like new.

Mrs J. Fleming, Larkhall. ML9

Mrs Bell, East kilbride. G74

John was very friendly and helpful. Oven sparkling. Hints and tips great.

Mrs Bell, East kilbride. G74

Mrs Herbert, Ardrossan. KA22

This service is nothing short of miraculous! Could not believe I was looking at the same oven, no mess or horrible chemical smell. Wonderful service.

Mrs Herbert, Ardrossan. KA22

Mrs S. Smith, Stirling. FK8

Good job well done. How lovely not to have to do the hard work oneself!

Mrs S. Smith, Stirling. FK8

Mrs Robertson, Braidwood. ML8

This process totally lives up to it’s name and this is the second time I’ve used the service and it is like having a brand new oven every time! Thanks John!

Mrs Robertson, Braidwood. ML8

Mr Wallace, Irvine. KA12

More than delighted with the work carried out. Great job well done.

Mr Wallace, Irvine. KA12

Mrs Alexander, Cambuslang. G72

Thank you for transforming my oven of shame into a gleaming thing of beauty! The service was excellent and everything was done on time and with a smile.

Mrs Alexander, Cambuslang. G72

Mrs Hill, Garcosh. G69

Thank you!! Lovely sparkling oven with a friendly service!! Well worth the money!

Mrs Hill, Garcosh. G69

Mr Logan, Bishopbriggs. G64

Job well done. Will use again. Will recommend to family and friends.

Mr Logan, Bishopbriggs. G64

Miss Donachie, Cumbernauld. G68

I am delighted with the end result of my oven clean. It looks brand new! John was very pleasant and professional, and I would definitely use again and recommend.

Miss Donachie, Cumbernauld. G68

Mrs McBurney, Cambuslang. G72

John did a fantastic job with my oven. Couldn’t believe how clean it was looking, like a new oven. Fantastic service and will definitely be using service at least once a year.

Mrs McBurney, Cambuslang. G72

Mrs Young, Hamilton. ML3

Very pleased. Oven just like new.

Mrs Young, Hamilton. ML3

Mr. J. Reid, Ayr. KA7

Oven and hood cleaned expertly. Good friendly service.

Mr. J. Reid, Ayr. KA7

Mr Turnbull, East Kilbride. G75

Absolutely delighted with service provided. It’s like having a new oven again! Very friendly and knowledgeable, went above and beyond. Highly recommended.

Mr Turnbull, East Kilbride. G75

Mrs Cumberland, Largs. KA29

A great job well done and I have a new oven.

Mrs Cumberland, Largs. KA29

Alex Johnstone, Darvel. KA17

I found your company by chance on the internet. Contact with the local was instant with the 0800 number and the service on offer was explained in an easy to understand format. Feeling that the price was fair I booked to have my cooker cleaned prior to moving home. John Brownlee arrived as arranged and I am delighted to say that my cooker is six years old and has been restored to near showroom condition by a very pleasant man who I would have no hesitation in recommending in the future to family and friends.

Alex Johnstone, Darvel. KA17

Daniel Moore, Dunlop. KA3

Excellent job, turned up on time. Oven looking as good as new.

Daniel Moore, Dunlop. KA3

Mark Young, Hamilton. ML3

Thanks John for a great job at little notice.

Mark Young, Hamilton. ML3

Diane Powell, Kilmarnock. KA3

Wow there was an oven under there!!

Diane Powell, Kilmarnock. KA3

Mrs Motherwell, Glasgow. G41

I am extremely pleased with the finished oven, hob and cooker hood. It looks like new – well done to John for his diligence and hard work!

Mrs Motherwell, Glasgow. G41

Mr Baird, Galston. KA4

Prompt, friendly service. Money well spent. No short cuts. Thank you.

Mr Baird, Galston. KA4

Mrs McCartney, East Kilbride. G74

My oven looks brand new. Thank you very much.

Mrs McCartney, East Kilbride. G74

Mrs. Graham. ML9

I had my oven cleaned today by John Brownlee of Strathaven. I am writing to say that he is a great credit to your company. He is very friendly and explained everything he was going to do, and when he was finished asked me to check his work. I am impressed.  Most companies just get letters of complaint, but I thought he deserved a special thank you.

Mrs. Graham. ML9

Rose Kelly, East Kilbride. G74

Thanks for my new oven, my guy was great, very helpful, will recommend him to anyone who asks.

Rose Kelly, East Kilbride. G74

Elaine John, Wishaw. ML2

Oven sparkling clean. Very happy with the service.

Elaine John, Wishaw. ML2

Mrs Tannock, Carfin. ML1

Delighted with results. Sparkly new oven and grill.

Mrs Tannock, Carfin. ML1

Joan Gregory, Uddingston. G71

Brilliant, friendly service. Very thorough service. Delighted.

Joan Gregory, Uddingston. G71

Mrs Smith, Nemphlar. ML11

Always delighted. John always very pleasant, helpful and professional.

Mrs Smith, Nemphlar. ML11

Zani Kinnear, Motherwell. ML1

I would highly recommend OVENU to all my family and friends. My oven and trays are brand new. Fantastic service.

Zani Kinnear, Motherwell. ML1

Mrs Pinder, Mossblown. KA6

I have been delighted with the prompt service and very good results. My oven is now as new. I will use this service again and tell my family and friends about how good the service has been.

Mrs Pinder, Mossblown. KA6

Mrs Stewart, Uddingston. G71

I had my oven cleaned by a very pleasant man who done an absolutely fantastic job of cleaning my oven. Your company will be highly recommended to my friends and family. Thank you.

Mrs Stewart, Uddingston. G71

Mrs Derrick, East Kilbride. G74

Wonderful service. So happy to have my cooker looking like new!

Mrs Derrick, East Kilbride. G74

Donna Bicker, Prestwick. KA9

Really pleased with the time John took over our oven, lovely Christmas present from me to my oven! Will definitely recommend him to friends and family.

Donna Bicker, Prestwick. KA9

Nancy McCarrell, Prestwick. KA9

I am more than impressed with the end result of my gas cooker being cleaned. It has been left as new and I would not hesitate to use this service again.

Nancy McCarrell, Prestwick. KA9

Mrs Murphy, Strathaven. ML1

John did an excellent deep clean of our cooker, cooker hood and microwave. He worked solidly until a fine job had been done.

Mrs Murphy, Strathaven. ML1

Mrs McClellan, Burnside. G73

I cannot believe my ‘new’ oven – a wonderful job done cleanly and efficiently. I will recommend OVENU to all my friends.

Mrs McClellan, Burnside. G73

Sandie Craw, Boghead. ML11

I’m very pleased with the service I have received from John. He has cleaned the oven at my new property and my old one. Very prompt, professional and cleaned up after himself when he was finished. Very pleased. Thank you.

Sandie Craw, Boghead. ML11

Mrs Plews, Troon. KA10

A most professional service by a very friendly gentleman. My oven looks like new. I would definitely use this service again.

Mrs Plews, Troon. KA10

Mr.W.A. Lindsay, Ballycoach by Dalrymple. KA19

John was as always thorough, courteous and helpful-explaining what was being done and why! We are delighted.

Mr.W.A. Lindsay, Ballycoach by Dalrymple. KA19

Mr Aitken, Lanark. ML11

Excellent work ,very satisfied with the finish.

Mr Aitken, Lanark. ML11

Miriam Adcock, Kirkton Manor. EH45

This is our 2nd OVENU visit as we were delighted with the first. John is very professional, helpful and did a great job. It was like getting a new oven. We also got him to do the house we rent out-great as holiday makers dont tend to clean the oven very thoroughly-after all-they are on holiday. Thanks for a great service.

Miriam Adcock, Kirkton Manor. EH45

Mr Lawrie, Candymills. ML12

Thank you for your prompt attention. Operator is industrious and cheerful. We will recommend to others and return for your services in the future.

Mr Lawrie, Candymills. ML12

Mrs Ann Bruce, Kilmayrs. KA32

Great professional job.

Mrs Ann Bruce, Kilmayrs. KA32

Vicky, Airdrie.

Great service, very efficient and the oven is gleaming. Had OVENU clean it last year and will be sure to use your services again in the future.

Vicky, Airdrie.

Valerie McNeish, Ayr. KA7

Fantastic service. Prompt arrival to start work. Amazing results.

Valerie McNeish, Ayr. KA7

Valerie Graham, Larkhall. ML9

I am delighted with the work done on my oven. The gentleman was very thorough and gave me advice on keeping my oven clean in the future.

Valerie Graham, Larkhall. ML9

Kenny Lochrie, Patna. KA6

Another fantastic job. Everything left clean and ready to use. Highly recommended for an outstanding and professional job.

Kenny Lochrie, Patna. KA6

Mr. Grant Nisbet, Strathavon. ML10

Fabulous job. Would recommend to anyone. Very impressed.

Mr. Grant Nisbet, Strathavon. ML10

M. McPake, Bellshill. ML4

Absolutely fabulous job, oven is like brand new. Will certainly recommend to friends, and will use again.

M. McPake, Bellshill. ML4

Mrs. E. Crossan, Hamilton. ML3

John was a joy to have in the house. He was efficient and carried out the job brilliantly and also did my microwave. Results are fantastic and would recommend to anyone.

Mrs. E. Crossan, Hamilton. ML3

Valerie Waugh, Strathaven. ML10

Delighted with job. Technician was very professional and thorough. Very impressed with end result and will definitely contact OVENU again and recommend to family and friends.

Valerie Waugh, Strathaven. ML10

Mrs Caterina Millar, Stewarton.KA35

Fantastically clean, just like new. John was very personable and diligent – I could even leave him in alone in the house so I could walk the dog and pick the children up from school.

Mrs Caterina Millar, Stewarton.KA35

Mandy Hobbs, Strathaven. ML1

Fantastic job done and all in a couple of hours. Will definitely use this service again – John was excellent at the scene of the grime!

Mandy Hobbs, Strathaven. ML1

Mrs Hamilton, Cambuslang. G72

Well satisfied. Job well done. Just like the man. Excellent.

Mrs Hamilton, Cambuslang. G72

Linda Munton, Strathaven. ML10

Delighted with my spotless oven – looks like new! Great job done! John is a very friendly person to have in your home – would have no hesitation in contacting him again to do this job which is so hard to do.

Linda Munton, Strathaven. ML10

Ms L. Hawes, East Kilbride. G74

I’m absolutely delighted with the end result and the very pleasant company. You have worked so hard, I am most impressed.

Ms L. Hawes, East Kilbride. G74

Del Drummond, Hamilton. ML3

Over the moon, what a fantastic service. My oven was badly greased and I was going to throw out my cooker to buy a new one. After your engineer cleaned it the difference was unbelievable. I was amazed 100% satisfied, I would strongly recommend your service. ‘BRILLIANT’

Del Drummond, Hamilton. ML3

Mrs M. Robb, Law. ML8

My cooker has been cleaned thoroughly and is looking like new again. An excellent job done by your rep.

Mrs M. Robb, Law. ML8

Sally Anne Lehrie, Clelland. ML1

Fabulous results. Very pleased with the service and great finish on my ‘new oven’. Friendly and great advice given. Will definitely recommend.

Sally Anne Lehrie, Clelland. ML1

Benny Sweeney of Macphail Drive, Kilmarnock KA3 writes;

I’m amazed at how well cleaned our oven is – it’s like brand new. John Brownlee was very efficient, kept the kitchen clean and was very friendly. I would recommend this service to friends and family.

Benny Sweeney of Macphail Drive, Kilmarnock KA3 writes;

Lorraine MacLaine, Mayfield Road, Stevenston. KA20

John provided an extremely professional service – Firstly he phoned to notify me that he would be arriving shortly. This gave me time to prepare the kitchen etc. The oven and hob now look brand new and I feel proud to hand such a clean oven to my Landlord. Well done on a thoroughly preofessional service.

Lorraine MacLaine, Mayfield Road, Stevenston. KA20

Mrs. Walsh, Fairlie Avenue, Kilmarnock. KA1

Really surprised and delighted with the result. The whole service was friendly and completed to a very high standard. I would have no hesitation in recommending the service to friends and family.

Mrs. Walsh, Fairlie Avenue, Kilmarnock. KA1

Jean Taylor, St.Mungoes Avenue, Townhead. G4

John had very good timekeeping and a very friendly service. Excellent job – oven was cleaned to perfection. Would recommend this service to everyone.

Jean Taylor, St.Mungoes Avenue, Townhead. G4

Marjory MacGregor, Culin Park, Strathaven. ML10

Thank you for a great job ! (Especially the Pyrex cleaning which was a super bonus).

Marjory MacGregor, Culin Park, Strathaven. ML10

Drew Murray

The oven looks like new and I will use you again. I also bought 2 oven liners from you to help keep the oven clean. Thank you for giving us a new cooker.

Drew Murray

Trish Lynch, Scroggle Meadow, Annan. DG12

John did a thorough job on my oven and extractor. It’s like a new oven (but cheaper). Excellent job – I’ll recommend your company to all and sundry. Many thanks.

Trish Lynch, Scroggle Meadow, Annan. DG12

Nikki Niven, Springside, Irvine. KA11

Great job and great explanation about the service and now it is all done. Very personable and friendly service. So much more than just an oven clean. It’s sparkling like new………Thank you.

Nikki Niven, Springside, Irvine. KA11

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.